Translation

About AI-powered Translation

Incoming Chat & SMS messages are translated automatically. Ask AI detects the language and translates it into English, with no setup required.

Try it → have team members post messages in any language they know in a shared Chat channel, then toggle between:

• Show translation
• Show original

At SwitchBase, we played this game the day Translation launched. Here's our example.

Practical Application - Create Translated Records

1. Sierra Sends a medical issue into the Guest Services Chat

   

2. The Command Center converts the Chat into a Record with the help of the AI Auto-fill from message button

   

3. The Record is completed, in English, from the Spanish Chat thread